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Org Design & Change
Structures, spans & layers, reorgs, and communication frameworks.
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Leading digital change when nobody prepared you for it
4+ hour, 44+ min ago (568+ words) By Louise John, Head of IT Service Delivery at Virgin Active For IT managers, unexpected projects and changing business priorities are normal part of the job. You might have spent months planning your team’s workload, but only to be told…...
The Hope Gap: As AI Gets Better At "What," Leadership Must Answer "Why"
9+ hour, 36+ min ago (577+ words) Forbes The Hope Gap: As AI Gets Better At "What," Leadership Must Answer "Why" For most of the last century, leadership centered on asking what workers could produce. AI is now rapidly absorbing the output of knowledge work, commoditizing the…...
The Common Foundation Behind Every Successful Transformation
11+ hour, 58+ min ago (90+ words) Some focus on AI. Some focus on analytics. Yet successful initiatives often share a common foundation. Without strong governance and data quality, transformation programs become more difficult to scale, manage, and sustain. Technology alone cannot drive business value. Information quality…...
From Transformation Strategy to Workforce Action: Learning, Job Redesign and Skills Must Evolve Together
14+ hour, 19+ min ago (722+ words) **media[1255528]**More than two in five business leaders (43%) say their organisation has a transformation strategy that exists mainly at leadership level and is not widely shared, while only 13% say it is documented and actively communicated across the organisation.While 84% of…...
Redesign Not Replace: How to Prepare Your Frontline Team Successfully
14+ hour, 32+ min ago (824+ words) SAP’s workforce AI developments and IKEA’s agent-reskilling model reveal a wider CX shift. Today, automation is taking on more routine work, while WFM leaders must build the skills, governance, and capacity plans needed to protect service and grow value. This…...
Create A Culture Where Improvement Feels Normal
3+ day, 15+ hour ago (668+ words) Home » Create A Culture Where Improvement Feels Normal Most improvement efforts fail for a simple reason. They feel like events instead of habits. A team gets a new process, a workshop, or a burst of enthusiasm, then everyone drifts back…...
The Real Reason Organisational Change Doesn’t Stick
3+ week, 7+ hour ago (914+ words) Posted September 21, 2026 | Reviewed by Michelle Quirk Why do some businesses thrive while others struggle? The strategy may be sound. The people can be bright. The effort is real. Yet, somehow, things don’t seem to move forward. In last month’s post,…...
We Never Cancelled the Transformation. We Just Stopped Doing It.
2+ day, 13+ hour ago (144+ words) I’ve spent years working across strategy, CEO offices, transformation, marketing, and sales. I’ve sat on both sides of the table. The side that defines the strategy and sells the vision. And the side that has to turn that vision into…...
How Changemakers Build Trust
2+ day, 14+ hour ago (900+ words) I often say I have the best job. As Capricorn Group’s communications and stakeholder engagement manager, I see firsthand how partnerships, resources and people come together to create positive change. Through Capricorn ChangeMakers, our employee volunteer programme, and our broader…...
The Psychology of Organizational Change: Why Strategy Alone Doesn’t Transform Companies
2+ day, 18+ hour ago (439+ words) I know it can be tough to find money in the budget for new HR tools. Winning your team’s trust to adopt tech in sensitive processes is even harder. You worry about making the wrong call with human capital. Bad…...